Terms of Service

Thank you for visiting and shopping at Tazah Global's partner store NexaSouq. These Terms of Service govern your use of the NexaSouq website and your purchase of products through our online store. By accessing our website or placing an order, you agree to be bound by these Terms of Service.

1. General Terms

By using our website, you confirm that you are legally capable of entering into an agreement and that the information you provide to us is accurate and complete.

NexaSouq reserves the right to update, modify, or replace any part of these Terms of Service at any time. Any changes will become effective when posted on this website.

2. Products and Services

We make every effort to display product descriptions, images, specifications, and prices as accurately as possible. However, slight differences in product appearance, color, packaging, or specifications may occur.

We reserve the right to limit product quantities, discontinue products, or refuse an order where necessary.

3. Orders

When you place an order through NexaSouq, you are making a request to purchase the selected products.

An order is considered accepted once it has been confirmed by our team or processed for delivery.

We reserve the right to cancel or refuse any order due to incorrect information, product availability, pricing errors, suspected fraudulent activity, or other legitimate reasons.

4. Pricing

All product prices displayed on our website are subject to change without prior notice.

NexaSouq reserves the right to correct any pricing, description, or product information errors that may occur on the website.

5. Payment

Customers must provide accurate payment and contact information when placing an order.

For Cash on Delivery orders, payment must be made to the delivery representative when the order is delivered.

We reserve the right to cancel orders where payment cannot be verified or where there is suspected fraudulent activity.

6. Shipping and Delivery

We will make reasonable efforts to process and deliver orders within the estimated delivery timeframe provided at the time of purchase.

Delivery times may vary depending on the customer's location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

NexaSouq is not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.

7. Customer Information

Customers are responsible for providing correct name, phone number, delivery address, and other information required to complete an order.

If incorrect information causes a delivery failure or additional delivery charges, the customer may be responsible for those charges.

8. Replacement Policy

If you receive an incorrect, faulty, broken, or damaged product, you may be eligible for a replacement according to our Replacement Policy.

Customers may be required to provide photographs or a video of the product and its condition for verification.

Please refer to our Refund & Replacement Policy for complete details regarding eligibility, timeframe, and replacement procedures.

9. Refund Policy

We do not have a refund policy.

Any replacement request will be handled according to our Replacement Policy.

10. Change of Mind

We do not offer replacements or refunds for products purchased due to a change of mind.

Customers are encouraged to carefully review the product description, specifications, size, and other available information before placing an order.

11. Website Use

You agree not to use our website for unlawful purposes or in a way that could damage, disable, overburden, or interfere with the operation of the website.

You may not attempt to gain unauthorized access to our website, systems, accounts, or customer information.

12. Intellectual Property

All content on the NexaSouq website, including logos, text, images, graphics, product descriptions, designs, and other materials, is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or use our website content for commercial purposes without prior written permission.

13. Third-Party Services

NexaSouq may use third-party service providers, including payment processors, delivery companies, technology providers, and other service partners.

Your use of third-party services may also be subject to the terms and policies of those third parties.

14. Limitation of Liability

NexaSouq will make reasonable efforts to provide accurate product information and reliable services.

However, we are not responsible for delays, interruptions, delivery failures, or other circumstances caused by events beyond our reasonable control.

15. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect customer information.

By using our website, you agree to the practices described in our Privacy Policy.

16. Governing Terms

These Terms of Service shall apply to your use of the NexaSouq website and your purchases through our store, subject to applicable laws and regulations.

17. Contact Us

If you have any questions regarding these Terms of Service, our products, orders, or policies, please contact the NexaSouq customer support team through the contact information provided on our website.

Store Name: NexaSouq